The Mexican client planned to start a corn grits processing business for local food applications. He was looking for a reliable and stable electric corn grinder machine with a monthly production capacity of 100-200 tons of finished corn grits.
It’s the first-time experience importing equipment for him, so he encountered many problems. Ultimately, with the help of Taizy’s professional staff, he successfully resolved several challenging issues and completed the purchase, transportation, and installation of the machine.
Customer background and requirements
The client explained their factory’s basic conditions and main requirements for this automatic electric corn grinder machine:
- He has a 150 kVA substation with a sufficient power supply.
- It has long-term production plans and business intentions.
- His target monthly output is 100-200 tons of finished corn grits.
- Processing requirements include corn peeling before grinding, and the corn grits need to be of uniform size.
After evaluating the production data, we frankly explained that such a monthly output typically requires a larger production line, not just a single machine. To avoid unnecessary investment, we recommended equipment within a practically feasible and cost-effective capacity range.
Equipment recommendation and final selection
Based on the customer’s actual situation and budget, our sales personnel presented our electric corn grinder machine product catalog and highlighted the T3 model, which has a maximum single-machine capacity of approximately 400 kg/hour.
| Model | T3-B |
| Capacity | about 400 kg/h |
| Power | 7.5 kW + 4 kW |
| Double elevator | 0.75 kW |
| Weight | 680 kg |
| Machine size | 2300×1400×1300 mm |
| Configuration | with cyclone |
| Function | Corn peeling and corn grits making |
Challenges in the collaboration and our solutions
Before confirming the order, the client was particularly concerned about wear parts and maintenance issues, so he inquired about these aspects. To address these concerns, we provided detailed photos and descriptions of the key wear parts.
After all technical details and pricing were confirmed, the project was unexpectedly delayed by approximately two weeks. During subsequent communication, we discovered that the client was facing difficulties with customs clearance procedures.
To resolve this issue, we proposed a DDP (Delivered Duty Paid) shipping solution. Although DDP shipping to Mexico is relatively expensive, we clearly explained the cost breakdown and risks. After evaluation, the client considered this solution more efficient and reliable for his project.
Conclusion of this successful cooperation
Throughout the entire communication process, we strictly matched machine specifications to customer needs and provided clear technical parameters and customized quotations. We earned customer trust by sharing real photos of the machines and spare parts.
At the same time, we proactively offered practical logistics and import advice when customers encountered transportation difficulties. This professional and honest communication approach built strong trust and ultimately led to a successful collaboration.
If you are interested in corn processing equipment and are planning to start a related agricultural business, Taizy is happy to help you with all your equipment needs and looks forward to becoming your long-term partner.
